Warranty & Returns
1. Cancelling an Order
1.1 Your right to cancel
You have the right to cancel an order without giving any reason within 14 calendar days from the date on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise the right to cancel this contract you must inform us of your decision to do so by a clear statement (e.g. a letter sent by post or email). Our postal address is as given in point 2 of our terms and conditions, our email address is email@example.com. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of this right before the cancellation period has expired. On receipt of your notice to cancel we will issue you with a returns number and provide detailed return instructions.
1.2 Return of Goods after Cancellation
You must bear the direct cost of returning the goods to us, and you must return them without undue delay and in any event not later than 14 calendar days from the date on which you communicated your intention to cancel the contract to us. The deadline is met if you send the goods back before the period of 14 calendar days has expired. We are not legally obliged to issue a refund if goods are not returned to us within the 14 day period.
1.3 Duty of Care
You are required to take reasonable care of the goods while they are in your care. When returning items to us, it is your responsibility to ensure that they are packed so as to prevent damage to the item/s and packaging en route to us, and that they are adequately insured. We can’t process refunds if items returned to us are damaged or lost in transit. You will be liable for any diminished value of the goods resulting from their handling beyond what is necessary to establish the nature, characteristics and functioning thereof (in other words, any more than you would be permitted to do in a physical shop). For example, you cannot fit the item/s to a vehicle where doing so would leave marks upon them (from mounting bolts for instance), nor can you adapt or modify the items in any way.
1.4 Exceptions to the Right to Cancel
You may not cancel an order if the goods were made to your specifications and/or are personalised for you.
Any product requiring painting should be examined and trial fitted before the painting process begins. If, after painting, a product is found to be defective no compensation can be given for the purchased item or any painting- or other costs incurred.
If you decide to cancel your order, we will refund to you all payments received from you including the cost of delivery (excepting any additional delivery charges made if you chose a type of delivery other than our standard or least expensive delivery option). We may make a deduction from the refund for loss in value of any goods supplied if this loss is as a result of unnecessary handling by you. Please note that refunds cannot be made for items that have been damaged due to customer abuse/misuse or modified in any way. We will make the refund to you without undue delay, and not later than 14 calendar days after the day we receive back from you any goods supplied, or (if earlier) 14 calendar days after the date on which you provide evidence that you have returned the goods. We will make the refund using the same means of payment you used for the initial transaction, and you will not incur any fees as a result of the refund.
2. Damages/Faulty Items
2.1. Items damaged in transit en route to the customer must be reported to Performance Lights in writing within 48 hours of receipt. Damage reported after this time period will not be considered for credit or replacement. Where damage appears to have been sustained in transit, all packing materials must be retained for inspection.
2.2. Performance Lights accepts no responsibility for items that are forwarded by the customer to any other party.
2.3. When returning items to us, it is your responsibility to ensure that they are packed so as to prevent damage to the item/s and retail packaging en route to us, and that they are adequately insured. This applies regardless of the reason for the return.
2.4. Items lost or damaged in transit to us cannot be credited, whatever the reason for their return.
2.5. Where goods are incorrectly supplied and sent out by courier Performance Lights may at their sole discretion agree to arrange collection. It remains the customer’s responsibility to ensure that goods are adequately packaged. In all other instances it is the customer's responsibility to arrange the return of the item/s to us.
2.6. Where Performance Lights agrees to reimburse the cost of carriage on an item returned, such reimbursement will not exceed the sum that Performance Lights would have charged the customer for the original delivery.
We warrant that the goods on delivery will be of the description set out in the contract, will be new, will be in working order and will be free from material damage. If any goods supplied should develop a fault within 12 months from the date of purchase, they can be returned to us. You will be required to return the goods to us for inspection at your cost unless we agree otherwise. If the goods are found to be faulty we will refund the cost you incurred in returning them provided it does not exceed the original cost of delivery to you.
Our sole liability and your sole remedy for each of this warranty shall be one of the following (at our sole option):
(a) we will endeavour to repair the goods;
(b) we will replace the goods with goods which do conform to the contract; or
(c) we will take the goods back and offer a full refund if the fault has occurred within 30 days of sale. Outside of the 30 day period we reserve the right to make a deduction to cover the use you have had from the goods and may offer a pro-rata refund instead.
If we elect to repair or replace the goods and this proves not possible, proves disproportionately costly, or we are unable to do so within a reasonable time, then we may take the goods back and offer either a full or pro rata refund. The above warranty terms do not apply to commercial use of any items we sell.
In the event of a warranty claim it is your responsibility to arrange for the goods to be returned to us and to bear the cost of doing so.
4. General Terms
4.1. Risk of goods passes to the customer at delivery.
4.2. In the event of any breach of this contract by Performance Lights, any compensation payable shall not exceed the cost of the goods concerned and their initial delivery to the customer.
4.3. Other than specified in these terms & conditions, Performance Lights will accept no liability for direct-, consequential- or ..any other loss arising from the supply or use of any items by Performance Lights.
4.4. Goods are invoiced at the prices ruling at date of despatch, which are subject to change without notice.
4.5. Prices include VAT.
4.6 Specifications of items listed on our website are subject to change without notice.